AirAsia’s digital Allstar now on WhatsApp
Manila, Philippines – Finding more customers with AirAsia is about to become easier than ever when Allstar, AVA, launched a messaging app, WhatsApp.
Customer Service Manager and Adam Geneave says the move will not happen in time with guests seeking help because of COVID-19.
Allstar real AirAsia now on WhatsApp
“At AirAsia, we are hospitable. We are a state-of-the-art, digital-led company and our Virtual Allstar AVA offers a wide range of customer opportunities through smart.
“AVA monitors millions of cases each year on other platforms such as Facebook, our app, and airasia.com so it makes sense to be available on WhatsApp where there are over two billion users worldwide.
“This year has been a difficult one for the whole aviation market and it is even more important than ever for our guests to feel supported and heard and that they are able to communicate with us through their preferred means of communication.
“As with any other technology, we continue to learn and adapt and AVA just gets better over time.
“Currently more than 80% of clients can be fully managed by AVA, and the rest is transferred to Live Agent who directly supports it.”
You can chat with AVA directly at +60 11-3516 5078 in Whatsapp or even by visiting support.airasia.com. Available 24/7. Guests just say “hello” to get started.
WhatsApp is a messaging app launched in 2009 and gives users hidden end-to-end and easy-to-use functionality.
AVA is the Virtual Allstar of AirAsia, a bot that can answer questions from customers instantly in eleven languages - English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korea, Tagalog, Hindi, Japan, Simplified Chinese, and Chinese . For instructions on communicating with AVA, click here.
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